Refund and Returns Policy

Overview

We like to keep things simple and our customers happy. 

If there is any issue with your product we will replace or refund the product as set out by the ACCC (The Australian Competition and Consumer Commission consumer right guarantee.  

 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 

Cellar Smart 348 Hoddle St Abbotsford 3067 Vic

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Need help?

Contact us at info@cellarsmart.com.au for questions related to refunds and returns. No-nonsense returns policy 

So you bought it and… it’s not quite what you’d had in mind? That’s alright! You have 90 days to return your purchase for a full refund, as long as the product is in unused and resalable condition.

 

It’s important to us that you’re happy with your Cellar Smart purchase.  We will give you a full refund of the price of the goods that are returned with proof of purchase and the packaging.

 

We will refund you by the same method as your original payment for products. You can return any product, even if you assembled it, as long as it’s in unused and resaleable condition. If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card.